🚚 Shipping Policy

At Chollala , we are committed to providing a pleasant and efficient online shopping experience. Our shipping policy is designed to inform you about the shipping times, costs, and options available for your orders.

Livraison locale offerte Chollala dans le 31320 – livreur à vélo transportant des chaussettes fantaisie.

Local delivery

We offer FREE local delivery, postal code: 31320 (France).

Express delivery within 24 hours

Illustration d’un globe bleu avec repères de localisation, représentant les zones de livraison desservies par Chollala

Shipping zones

We currently ship to the following areas:

• Metropolitan France, Corsica and Monaco
• DOM-TOM
• European Union
• Other countries (on request)

Colis en carton avec icone de validation verte representant une option d'expedition disponible et approuvee

Shipping options

We offer several FREE shipping options to meet your needs:

• Standard
• Colissimo Collection Point, Mondial Relay
• Local delivery: for local customers (31320)

Piece en euro jaune representant les frais d'expedition associes aux commandes en ligne

Shipping costs

Shipping costs are calculated based on the weight of your order and the destination. Here's an overview of the costs:

• Metropolitan France, Corsica and Monaco: FREE
• DOM-TOM: from €12.90
• European Union: from €9.90
• Other countries: on request

Shipping costs will be clearly indicated during the ordering process.

Chronometre violet sortant d'un carton symbolisant un delai d'expedition court et une livraison rapide des commandes

Shipping times

Shipping times vary depending on the destination and shipping method chosen. Here is an overview of estimated times:

• Metropolitan France, Corsica and Monaco: 2 to 4 working days
• DOM-TOM: 5 to 10 working days
• European Union: 3 to 7 working days
• Other countries: 7 to 14 working days

Please note that these deadlines may be extended during periods of high demand or due to unforeseen circumstances.

llustration d'un smartphone avec carte de localisation et de colis sur fond de carte du monde representant le suivi en temps reel des commandes

Order tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can track the status of your delivery from this email in real time or on the carrier's website or from our website, in the main menu or the footer, under: Track my package .

Colis en carton avec bras et jambes pose contre un point d'interrogation symbolisant une question ou un souci lie a l'expedition d'une commande

Shipping Problems

If you have any problems with your order, such as a delay or loss, please contact us at info@chollala.fr . We will do our best to resolve the problem as quickly as possible.

Illustration d'un homme avec surligneur devant une grande checklist, symbolisant un changement de politique, de conditions ou une mise a jour des regles

Policy changes

Chollala reserves the right to modify this shipping policy at any time. Changes will be posted on our website and will be effective immediately.

Any questions? Contact us